RETURN & REPLACEMENT POLICY

Last Updated: January 2026

This Return & Replacement Policy applies to all purchases made from REBEL GROUP, doing business as RebelSneakers BY REBEL GROUP (“we,” “us,” or “our”) through https://rebelsneakers.com. com,shop etc

Our objective is to ensure a fair, transparent, and professional post-purchase experience. Please review this policy carefully before placing an order.

1. IMPORTANT NOTICE – NO CASH REFUNDS

• We do not offer monetary refunds to original payment methods.

• All eligible cases are handled strictly through product replacement only, subject to the conditions outlined below.

• By placing an order, you expressly agree to this No Cash Refund policy.

2. REPLACEMENT WINDOW

• Replacement requests must be raised within 48 (forty‑eight) hours from the date and time of delivery.

• Requests raised after this period will not be accepted under any circumstances.

3. ELIGIBILITY CONDITIONS FOR REPLACEMENT

To be eligible for a replacement, the product must meet all of the following conditions:

• Unused, unworn, and unwashed

• In original condition, without damage or alteration

• All original tags, labels, and accessories intact

• Returned in original packaging

• Valid proof of purchase (order ID / invoice)

Failure to meet any of the above conditions may result in rejection of the replacement request.

4. ACCEPTABLE REASONS FOR REPLACEMENT

Replacement requests are accepted only in the following cases:

• Manufacturing or quality defects

• Size mismatch

• Color or design mismatch from what was ordered

• Missing item or incorrect product delivered (including combo orders)

5. MANDATORY UNBOXING VIDEO (STRICT REQUIREMENT)

• A clear and continuous unboxing video is mandatory for all replacement requests.

• The video must clearly show:

  • The sealed package

  • Shipping label

  • The product being opened for the first time

❌ Replacement requests without a valid unboxing video will be rejected without exception.

6. HOW TO REQUEST A REPLACEMENT

To initiate a replacement:

1. Email us at R7clubofficial@gmail.com within 48hr  days of delivery

2. Include the following details:

   • Order ID

   • Registered mobile number

   • Clear images of the product

   • Mandatory unboxing video

   • Reason for replacement

After Approval:

• Our logistics partner will arrange a pickup from your address

• The returned product will undergo quality inspection

• Replacement will be dispatched only after successful inspection approval

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

• Please inspect your order immediately upon delivery

• If you receive a damaged, defective, or incorrect product, notify us immediately via email

• Delayed reporting may result in rejection of the claim

8. EXCHANGES

• We do not offer direct exchanges.

• The only supported option is replacement of the original product (subject to approval).

• If you wish to purchase a different product, a new order must be placed separately.

9. INSTANT REFUND / WALLET CREDIT (WHERE APPLICABLE)

In limited cases where wallet-based credit or instant refund is offered, processing fees may apply:

• ₹0 – ₹1,000 → ₹9.99 (0.99%)

• ₹1,001 – ₹2,500 → ₹19.99 (1.99%)

• ₹2,501 & above → ₹74.99 (2.99%)

⏱ Processing Time: 2–5 hours (where applicable)

Availability of wallet refunds is at the sole discretion of REBEL GROUP and is not guaranteed.

10. GIFT CARD & SECURED BRAND BOX PACKAGING FEE

Secured Brand Box Packaging Fee

• Applied automatically at checkout

• Displayed as “Secured Brand Box Packaging Fee”

Refund Conditions for Packaging Fee

• Refund request must be raised within 2 hours of purchase

• Amount will be credited to your R7 E-Wallet within 24–48 hours

• An additional ₹50 cashback will be credited as goodwill

📌 Terms & Conditions apply

11. SALE & PROMOTIONAL ITEMS

• Products purchased during sales, discounts, or promotional offers are not eligible for refunds

• Replacement may be allowed only in case of defective or incorrect delivery, subject to inspection and approval

12. LATE OR MISSING CREDITS

If you have not received an approved wallet credit:

1. Recheck your wallet or bank balance

2. Contact your bank or payment provider

3. If the issue persists, email us at R7clubofficial@gmail.com with transaction details

13. FINAL DECISION RIGHTS

All replacement approvals, rejections, and refund decisions rest solely with REBEL GROUP. Our decision shall be final and binding.

14. CONTACT INFORMATION

For any questions regarding returns, replacements, or fees, contact us at:

REBEL GROUP (R7 LIFESTYLE BY REBEL GROUP)
📧 R7clubofficial@gmail.com | r7clubofficial@gmail.com